If the multi-language support is enabled on a system than it is observed that while making a remote connection from Leaptest >> Environments, the keystroke being sent from are not received properly. This results in typing of wrong characters/password and thus failing to make connection.
In the above mentioned case, it's actually the local system character mapping issue and it can be solved by applying the default input method settings. Please refer below steps:
- Open Control Panel >> Navigate to Region
- Then go to the far rightmost tab "Administrative" and Click on Copy Settings
- Tick the checkboxes,
- "Welcome screen and system accounts"
- "New user accounts"
- Click OK
Restart the Agent Machine and Make connection via Leaptest again.
For any clarification, please contact our Priority Support.